Best Hotel Reservation Software 2020

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For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience.

For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.

But who in hospitality has time to look for the right software fit when you’re busy managing your hotel? Not to worry. I’ve done the work for you.

Below, I’ve gathered the 7 most popular hotel management software that will work specifically for smaller hotels. Rankings are based off of our Top 20 Most Popular Hospitality Property Management Software Products infographic, which combines number of users, customers, and social platform popularity. They are listed in alphabetical order.

1. Cloudbeds

Cloudbeds is a popular hotel management software solution for small hotelsCloudbeds’ reservation system
Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration. It allows guests to make direct reservations through their desktop or mobile device, or even via Facebook.

What reviewers love

  • All-in-one platform
  • Integrates easily with third parties and credit card processing
  • Lots of features
  • 24/7 customer support
  • Easy to use

What they would like to see improved

  • Some were not totally satisfied with customer support

Cost

Pricing is heavily dependent on your situation. For example, Cloudbeds charges a hotel in the U.S. with ten rooms a total of $130.64 per month, billed annually (you can opt to be billed monthly for a little bit extra). If you’ve got 100 rooms, it will cost you $218.04 per month. The price may further be affected if you’re in a different country, or if you run a hostel, bed and breakfast, or vacation rental.

Have you used Cloudbeds? Leave a review!

2. eZee Frontdesk by eZee Technosys

eZee Frontdesk is a popular hotel management software solution for small hotelseZee Frontdesk’s dashboard
eZee Frontdesk is used by boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries, the company claims. More than one million daily transactions in 104 countries happen across this hotel property management solution, resulting in 90,000 rooms managed across the globe. eZee Frontdesk has more than 4,700 customers and 70,500 users.

What reviewers love

  • Rate management to maximize revenue through seasonal rates
  • Mobile application to receive reports on smartphone/tablet
  • Event management
  • Self-service check-in kiosk

What they would like to see improved

  • Inconsistencies in Chinese language pack
  • Day-end security (cash counting) needs strengthening

Cost

eZee FrontDesk does not share pricing information publicly, but you can request a free quote by providing your contact information. The solution measures pricing through a module structure that considers number of rooms, modules, and interfaces. You can also sign up for a 30-day trial to see if the solution fits your property.

Have you used eZee Frontdesk? Leave a review!

3. Frontdesk Anywhere

Frontdesk Anywhere is a popular hotel management software solution for small hotelsFrontdesk Anywhere’s dashboard, as demonstrated on several devices
Frontdesk Anywhere is based in the technology capital of Silicon Valley. It was founded in 2009 and has grown to more than 1,400 customers and 18,000 users. Frontdesk also has an Asian office for those looking for international support.

What reviewers love

  • Easy-to-use interface
  • Customizable availability calendar
  • Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns
  • Data encryption on secure servers, and the ability to restrict user privileges

What they would like to see improved

  • Unable to locate guest reservations by email or phone number
  • “Thank You” letters cannot be sent with hotel photo

Cost

Pricing isn’t available publicly, though you can request a free demo for one of their three editions: Basic, Pro, and Enterprise.

Have you used Frontdesk Anywhere? Leave a review!

4. Hotelogix PMS by Hotelogix

Hotelogix is a popular hotel management software solution for small hotelsHotelogix’s dashboard, as demonstrated on desktop and mobile devices
Hotelogix was developed specifically for small and midsize hotels, and is used by more than 10,000 properties worldwide. This solution launched in 2009 and now boasts customers in more than 100 countries.

What reviewers love

  • Single-point dashboard
  • Multi-device booking engine
  • Third-party integrations with OTAs such as TripAdvisor
  • Available in nine different languages

What they would like to see improved

  • Initial learning curve
  • Long wait time to fix any bugs or shortcoming
  • Quickbooks integration (Update: Hotelogix now integrates with Xero)

Cost

Hotelogix implements a pay-as-you-go model. Their premium edition runs at $3.99/room/month with a minimum billing of $65. Enterprise costs $5.99/room/month with a minimum billing of $90. Add-ons are also available for an additional cost in monthly installments with minimums.

Have you used Hotelogix? Leave a review!

5. Maestro PMS

Maestro is a popular hotel management software solution for small hotelsMaestro’s dashboard
Maestro PMS ranks 14th on our hotel software popularity list, but its special emphasis on helping small properties, even something as small as a timeshare, is what earns it a spot on this list. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard.

What reviewers love

  • Can be hosted on the cloud or installed on Windows
  • Lots of features are available a la carte, which is good for smaller hotels with unique needs
  • Excellent support
  • Integrated mobile housekeeping app

What they would like to see improved

  • The software has a steep learning curve for some

Cost

While Maestro PMS doesn’t share exact pricing details publicly (you’ll need to set up a meeting to get a quote), they offer both a one-time purchase model or a subscription-based model with no licensing fees. You may have to pay an annual support fee, however.

Have you used Maestro? Leave a review!

6. MSI CloudPM by MSI

MSI CloudPM is a popular hotel management software solution for small hotelsCloud PM
MSI’s CloudPM has 5,800 customers in North America, including the Douglas Inn, Liberty Lodge, and New Victorian Inn & Suites. This cloud-based property management solution has been around since 1990 and is great for hotels looking to keep costs down by bypassing the purchase of additional hardware.

What reviewers love

  • Automatic backup and optional on-site backup
  • Web-based instructor-led training to learn software
  • “Single click” access to archived night audit reports

What they would like to see improved

  • Potential cloud connectivity issues

Cost

MSI doesn’t publicize pricing for its CloudPM solution, so you’ll have to set up a demo to get a quote.

Have you used MSI CloudPM? Leave a review!

7. OPERA Property Management System (PMS) by Oracle

Oracle Hospitality's OPERA Property is a popular hotel management software solution for small hotelsOracle’s scorecard and strategy management dashboard
When you think of Oracle, you probably think of big-time enterprises, meaning big-time budgets for software. Surprise! Oracle also understands independent hotel needs, notably powering small hotels like the Ampersand Hotel in London’s South Kensington neighborhood.

Oracle Hospitality’s OPERA Property is a comprehensive and scalable solution that is available at three levels (Premium, Standard, and Lite) and is also available for both cloud and installed deployment. Any property from boutique to chain hotels can make use of this popular solution.

What reviewers love

  • Profile management
  • Accommodation management
  • Housekeeping management
  • Multi-property configuration
  • Multi-language and global currency support

What they would like to see improved

  • Outdated online interface for some
  • Can be slow during check-in/checkout process

Cost

Oracle doesn’t publicly share their pricing, but you can contact their support number (1-800-633-0738) for more information.

*If you need a general idea about how much hotel software costs, be sure to check out our pricing guide here.

Have you used OPERA Property Management System? Leave a review!

What’s your favorite software for small hotels?

What’s your favorite small hotel PM solution to use? Let me know in the comments below.

*If you want more information on what some of these hotel software features mean, check out our definitions post here.

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